Refund Policy

1. Free Platform Statement

As of the date of this policy, all content on KPI Quiz — including all quizzes, knowledge checks, articles, and educational guides — is provided entirely free of charge. No payment, subscription, or purchase is required to access any part of the Platform. There is nothing to purchase on this Platform at this time, and therefore no refund situations apply under current operations.

2. Future Paid Offerings

Should KPI Quiz introduce any paid features, premium content, or optional subscription plans in the future, the following refund principles will apply and this policy will be updated accordingly:

• Refund requests submitted within 14 days of a purchase will be assessed and processed where the content or feature was inaccessible or substantially different from its description
• Refund requests will be responded to within 5 business days
• Approved refunds will be issued via the original payment method within 10 business days
• Refunds will not be issued solely on the basis that a user found quiz results unsatisfactory, as quiz results are self-assessment tools and carry no performance guarantees

3. No Earnings or Career Outcome Guarantees

KPI Quiz does not promise, imply, or guarantee any employment outcomes, income changes, academic grades, professional certifications, or career advancement as a result of using any part of this Platform. Quiz results and educational content are provided strictly as learning and self-assessment tools. Any refund claim based on an expectation of such outcomes is not within the scope of this policy.

4. Chargebacks and Payment Disputes

Since no purchases are currently available on this Platform, chargebacks related to KPI Quiz would indicate unauthorized or fraudulent use of a payment method. If you believe you have been charged in error in connection with this Platform, please contact us immediately at [email protected].

5. Contact for Refund Inquiries

For any questions about this policy or to submit a refund request (when applicable), please contact:

• Email: [email protected]
• Phone: +1 613-724-9611
• Address: 388 Third Ave, Ottawa, ON K1S 2K5, Canada

We will respond to all inquiries within two business days (Monday to Friday, 9:00 AM – 5:00 PM Eastern Time).

6. Policy Updates

This Refund Policy will be updated prior to any introduction of paid features or purchases on the Platform. The revised policy will be posted on this page with an updated effective date, and material changes will be communicated clearly.